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Corey Gruber's avatar

Your point about citizen “self-help” is spot-on; sadly, government is often the greatest impediment to citizens helping fellow citizens. The most frustrating experience of my twenty + years in emergency management was the debilitating persistence of disaster mythology about citizen/survivor behavior. Allow me to explain — I think it reinforces your point.

Perhaps the two most pernicious myths center on the misplaced expectations of authorities, and on information sharing. First, authorities mistakenly expect chaos and antisocial behavior, which breeds mistrust of mass citizen activity. But citizens/survivors do not exhibit mythological disaster behaviors (e.g., panic or looting). Minor instances of scavenging or opportunistic theft draw disproportionate attention, when in fact the vast majority of citizens/survivors act rationally and altruistically, and accomplish much of their life-saving and care-giving while response institutions are still kick-starting their own efforts. Passivity is almost nonexistent. Massive citizen action – “the ‘mass assault' of collective response” always occurs in catastrophic disasters. In disaster after disaster, research and experience — worldwide — prove that the mass actions of citizens/survivors provide more initial sheltering, feeding, and relief, and save more lives, perform more rescues, and transport more injured than first responders. Second, authorities often limit information sharing due to mistaken beliefs of inciting panic. Detailed and specific information that helps citizens to make informed decisions does not cause panic as commonly thought by many authorities, while ambiguous information, intended to prevent panic, causes uncertainty and actually has the opposite effect. “Elite panic” is often common in the ranks of government; panic is a rarity in the citizenry.

Government authorities overlook or discount the mass actions of citizens/survivors because they envision them as passive recipients of services, not as autonomous actors. Official plans are blind to self-help. Although researchers recommend that plans be based on what people naturally tend to do in disasters, plans are chiefly developed with (government) partners and in the traditional way (based on the exercise of directive control by government institutions). They are based on unrealistic expectations about public behavior before and during a catastrophe. Planning that doesn’t anticipate citizens/survivors mass action only accounts for a fraction of a Nation's capacity and is deficient in adapting to emerging realities and lacks the agility to combine and leverage actions. 

Spontaneous community organization is local in nature, and will have had little or no interaction with the formalized machinery of response. The majority of people will not have participated in government-encouraged pre-incident preparedness and planning (the government’s own surveys show the limits of stimulating pre-incident preparedness). And they will execute their actions without seeking direction from a centralized decision-making authority—yet are pursuing the same goals as emergency response and public safety (i.e., to stabilize the situation and provide immediate aid to their fellow citizens/survivors). (One of the finest examples of emergent response can be found in Michelle Sollicito’s “Snowed Out Atlanta: The Inside Story of the Fastest-growing Group in Facebook History.” It recounts her extraordinarily successful effort to mobilize a 50,000-strong emergent response group to bail out a city, county, and State’s faltering response to a severe ice/snow storm.) Mass citizens/survivors action like her’s is, in essence, a form of swarming.  It attacks and blankets a problem (consequences) from many directions with speed, flexibility, and convergence.  It is autonomous, opportunistic, exhibits self-organizing behavior, provides a form of integrated surveillance and situational awareness (e.g., citizen reporting), and can be quickly netted through social media networks (e.g., crowdsourcing).  It relies on basic rules of operation, is fluid and shifting, has no centralized control, yet contributes to achieving the effects desired by the formal response structure (stabilizing the situation).

The failure of formal systems to respond effectively in the immediate aftermath of a catastrophe is predictable. Directive control and centralized decision-making will falter. Conditions will deny or hinder organized access to the affected area for a protracted period. The scope of need will exceed the capacity of the traditional response framework and its institutions. Authorities will not have the means to intervene quickly, will not have sufficient resources to meet immediate demand, and will face extraordinary obstacles in delivering capabilities. Citizens/survivors are master improvisers by necessity, and their collective actions compensate in great part for the required startup time, and possible failures, of the formal response system. We need to rethink our networks, hierarchies, and complex rules and instructions that currently present impediments to cooperation. Preparation and improvisation must be synchronized. 

It may be a forlorn hope, but it’s time to move from a government-centric approach to a hybrid that combines governments' capabilities with grassroots collective intelligence (e.g., citizen reporting) and collective action/response (e.g., crowdsourcing).  The ability to quickly turn information and knowledge into mass action is increasing every day, and is the impetus for explicitly addressing the role of emergent response groups. How would we go about this transformation?

Government could identify physical, virtual and other enablers/force multipliers that can assist or augment citizens/survivors' mass response actions, and embed their use and provision in its capabilities and plans (e.g., the means to provide all-channels communication with swarming networks of citizens/survivors) 

Government could commit to eliminating bottlenecks and impediments to cooperation between citizens/survivors groups and responders and response organizations.  

Government could incorporate the contributions of citizens/survivors to stabilizing the situation in an agile planning system, which would contribute to superior shared situational awareness (e.g., real-time information sharing), self-organizing simultaneity, and the achievement of shared ends (e.g., stabilization of the situation and deliberate transition to formal, sustained disaster programs and services). 

Government could establish the means to quickly support creative contributions that were not envisioned in pre-incident planning, to establish close cooperation between emergency services and citizens/survivors groups, and adopt a ‘disclosure imperative' by disclosing/sharing information, plans, objectives, goals and needs during the catastrophe so that government, nonprofit, and citizens/survivors collective actions can achieve shared ends (e.g., stabilize the situation).

Government could promote and adopt advances in information structuring and processing that support rapid disclosure and information sharing, including tools such as crowdsourcing to provide robust capability to assimilate the dense “tsunami” functional information (e.g., citizen reporting).

The government could identify stabilization criteria and share it widely. 

The government could privilege heroic response actions of citizens/survivors over those of responders in word and deed and tell the story over and over again. Response professionals have adopted emergency response and public safety as a profession, whereas citizens/survivors accept danger and risk on the spot, and creative coping is their norm.

Finally, government could reignite the role of leadership in: - Inspiring individuals and groups to action - Identifying/indicating appropriate priorities and methods; setting priorities and sequencing actions that best support citizens/survivors mass response actions that contribute to incident stabilization - Clarifying purpose - Preserving faith and hope - Removing interference and impediments to cooperation - and encouraging solidarity and mutual respect. An Israeli Prime Minister once described unity and resilience with respect to sharing responsibility as “sixty percent my responsibility, and forty percent the public's”. I think the percentage skews heavily the other way, but it makes your and my points.

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TheAbjectLesson's avatar

Well written and argued. Comports with much of my life experience living here in these united States and abroad. There are another three factors not mentioned here that are worth considering, IMO, for your thesis.

Even in places where it's tribal (like Afghanistan, where I lived for some 14 months), there are checks and balances on violence. Some tribes, like the Kuchi, are nomadic, while other tribes (Zadran) are settled farmers, and still other tribes (Mangal) are mountain people.

1. No one from any of those tribes would feel free to just go out and randomly attack another tribe's members without a very good justification and NOT just because of the possibility of reprisal, but because of what *their own tribe* and leaders might due to someone who initiated "unauthorized" violence that might bring reprisals onto innocent members of the tribe.

In other words, even in Hobbes' claimed "state of nature" where life really is nasty, brutish, and short, it's not *that* nasty.

2. There are frequently limitations on violence imposed by weather and geography. Afghanistan's mountains and winters basically shut down violence of any kind by October. Once the snows close the passes, everyone hunkers down and we'll pick up our feud in the Spring. Maybe...

3. Without government to direct large-scale economies, weapons and ammo are extremely limited, usually to small arms. It's hard to make "violence" on the kind of scale that wipes out entire villages or peoples without national economies that fund large standing armies people by people trained for killing directed by people willing to do so.

These kinds of inherent limitations on violence are ALWAYS ignored by Statists in justifying their claim for the absolute need of the biggest gang and cartel of all - government.

Just wanted to add that for your consideration.

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